Supervisor
• Managed day-to-day store operations, including proficient inventory management, stock replenishment, and strategic visual merchandising to uphold a premium shopping environment.
• Trained staff for tailored customer experience and providing targeted coaching to enhance team effectiveness.
• I teamed up with upper management to boost sales and improve customer engagement online and offline, using WhatsApp Business for a seamless online-to-instore experience.
• Resolved customer inquiries and concerns promptly, resulting in consistently positive shopping experiences and the cultivation of enduring brand loyalty.
• Enhanced the customer experience by gaining in-depth brand knowledge through comprehensive online training and effectively communicating the brand narrative. This strategic approach led to notable improvements in customer satisfaction.
Luxury Sales Associate
• Provided exceptional customer experiences in alignment with company guidelines, ensuring a high level of satisfaction.
• Demonstrated proficiency in utilizing software platforms such as Z2C and WhatsApp Business, while efficiently managing the point-of-sale system.
• Possessed extensive product knowledge and effectively conveyed the brand’s heritage and storytelling to clientele.
• Delivered comprehensive after-sales service to nurture brand loyalty and maintain strong customer relationships.
• Collaborated within a team-oriented environment, contributing to personal skill enhancement and actively participating in achieving ambitious sales targets
• Achieved a remarkable milestone by mastering suit pinning techniques in less than one month, showcasing a strong commitment to skill development
Sales Assistant
• Worked across various luxury retail stores within Bicester Village including Dior, Versace, Jimmy Choo, Mont Blanc, Tory Burch, Mulberry, Loewe, Valentino, Maison Margiela, Missoni, Hour Passion, Soho Home, Roger Vivier, Manolo Blahnik, Aquazzura, and Moose Knuckles.
• Demonstrated a strong commitment to delivering exceptional customer experiences, leveraging knowledge acquired during my Masters in International Luxury Marketing from Oxford Brookes University and implementing it in accordance with company guidelines.
• Successfully initiated conversations about company guidelines and the expectations for sales advisors, ensuring a clear understanding of the full customer journey and consistently achieving daily targets.
• Managed luxury experiences in a fast-paced environment, acquiring hands-on training and product knowledge in each store, ultimately contributing to increased sales and customer satisfaction.
• Developed expertise in recommending watches based on customer requirements and gained in-depth knowledge of different watch brands.
• Assisted in the launch of the pop-up store for the British Fashion Council and the creative spot, maintaining high standards and contributing to stock replenishment.
• Effectively communicated with customers, delivering a luxury buying experience, and overcoming language barriers when interacting with EMEA clients.
• Adapted to small stores with limited staff, managing work during busy periods.
• Gained comprehensive product knowledge and adeptly managed diverse customer expectations.
• Maintained up-to-date knowledge of products from multiple stores and current offers to influence buying decisions.
Digital Marketing Intern
• Managed and curated content for various social media platforms including Facebook, Instagram, and WhatsApp, aligning with the brand’s digital marketing strategy to enhance online presence and engagement.
• Designed and executed creative and visually appealing content using Adobe Photoshop and Canva, demonstrating a keen eye for design and brand aesthetics.
• Assisted in content calendar to ensure consistent and timely posting, which contributed to increased follower engagement and brand visibility.
• Engaged with the online community by responding to comments and messages, fostering a positive brand image and strong customer relationships.